Privacy Policy

At Peskey Solutions, we are dedicated to safeguarding the privacy and personal information of our customers, website visitors, and partners. This Privacy Policy outlines the types of information we collect, how we use and store it, and the measures we take to protect your privacy. By engaging with our services or visiting our website, you agree to the practices outlined in this policy.

1. Information We Collect

We collect different types of information depending on how you interact with us:

• Personal Information: When you contact us or use our services, we may collect personal information such as your name, address, email address, phone number, and payment details.
• Service-Related Information: To deliver our pest control services effectively, we may collect details specific to your service needs, property type, and pest-related issues.
• Website Usage Data: When you visit our website, we may collect information about your interaction with our site, including IP address, browser type, pages visited, and time spent on the website, using cookies and analytics tools.

2. How We Use Your Information

We use the information we collect to provide, improve, and personalise our services, including:

• Service Provision: Personal information is used to fulfil your requests, provide estimates, schedule appointments, and complete pest control services.
• Customer Support: We use your contact information to respond to enquiries, address concerns, and provide customer support.
• Marketing and Communication: We may send you service updates, offers, and information about our services that may interest you. You can opt out of these communications at any time.
• Website Improvement: Information collected through cookies and other analytics helps us to understand visitor behaviour, allowing us to improve our website and user experience.

3. Legal Basis for Processing Personal Data

Our legal basis for collecting and processing your personal information is primarily to fulfil our contractual obligations to you, for legitimate business interests, and to comply with legal obligations. Where consent is required, we will obtain it from you before processing your information.

4. How We Store and Protect Your Data

We are committed to ensuring the security of your information. We store your data securely and implement various measures to protect it, including:

• Secure Servers: Personal information is stored on secure servers protected by firewalls, encryption, and secure access protocols.
• Access Control: Only authorised personnel have access to your data, and we enforce strict policies to prevent unauthorised access.
• Data Retention: We retain your data only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. When no longer needed, we securely delete your information.

5. Sharing Your Information

We respect your privacy and do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted third parties for specific purposes:

• Service Providers: We may share your information with service providers who help us operate our business, such as payment processors, IT service providers, and marketing partners.
• Legal Compliance: We may disclose your information if required by law or in response to valid requests by public authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity as part of the transaction.

6. Your Data Rights

In accordance with data protection laws, you have rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You have the right to request the correction of any inaccurate or incomplete information.
• Deletion: You may request the deletion of your data in certain circumstances, such as when it is no longer needed for the purposes it was collected.
• Restriction and Objection: You may request a restriction on or object to the processing of your data in specific situations.
• Portability: You may request a copy of your data in a structured, commonly used format.

To exercise these rights, please contact us using the details provided below. We will respond to your request within the timeframe required by applicable law.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve user experience, analyse site traffic, and deliver personalised content. Cookies are small text files stored on your device when you visit our website. You can choose to disable cookies through your browser settings, but doing so may affect certain functionalities of the site.

8. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy applies only to our services and website, so we encourage you to review the privacy policies of any third-party sites you visit. We are not responsible for the practices or content of third-party websites.

9. Changes to This Privacy Policy

Peskey Solutions reserves the right to update this Privacy Policy as needed to reflect changes in our practices, services, or legal requirements. We will post any updates on this page, and the revised date will be indicated at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Peskey Solutions
4 Park Road, Watford, Hertfordshire WD17 4QN
Phone: 01923 20428986

We are committed to addressing your questions and ensuring that your privacy is protected.